As soon as your order is confirmed, you'll receive a warm little “you’re in!” email straight to your inbox with all the details including order number, item summary, and shipping info to follow. If it’s not in your inbox within a few minutes, check your spam or promotions folder (sometimes our sparkle ends up there by mistake). Still if you face any issue, our support team is just a message away and happy to help. 💌

If your order hasn’t been shipped yet, there’s a good chance we can update your shipping address. Reach out to us as soon as possible with your order number and the correct address. Once the package is on its way, though, we may not be able to reroute it.

For the fastest help, you can contact our team, we’re happy to help make it right. 🤍

​At this time, we primarily ship within the United States. International shipping options may be limited or unavailable. For the most accurate and up-to-date information regarding international shipping, it's best to refer our official shipping policy page.

Each piece from Carat Perfect is crafted with precision and care because you deserve nothing less. Most orders are delivered within 7–10 business days, depending on the item and customization. However if you need it sooner, we offer expedited shipping options at checkout for select pieces. Once your order ships, you’ll receive a tracking number to follow every step of its journey to you.